We are looking for an energetic, multitasker to manage our customer service staff and act as a liaison between departments. This individual must have great communication and organizational skills, be able to work independently and effectively make decisions. Must have proven experience successfully managing a team of employees.

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1. Customer Service

a. Manage and oversee customer service department which includes overseeing jobs, watching phonelines, customer complaints, CSR training, and reviewing phone call logs.

b. Manage day to day operations of the department including scheduling, coverage, time off requests, evaluations, disciplinary actions, etc.

c. Assist with administrative office duties of all departments (filing, presentations, creating meeting agendas, taking meeting minutes, etc.)

d. Make executive decisions when it comes to trouble jobs; handle customer complaints.e. Must be able to cross-train and have a good understanding of several departments to be able to fill-in as needed.

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2. Officea.

a. Manage office and shared calendars for meetings, conference rooms, and staff.

b. Coordinate office activities and operations

c. Office ordering; cleaning schedules; assist with office layout

d. Assist in making travel arrangements; scheduling meetings; help with office announcements.

e. Provide complete, accurate, and timely reports as requested by management.

f. Coordinate information and coverage between intercompany operations (CSR/Scale/Dispatch)

g. Work with the accounting department to review and reconcile bills

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**Must have office management experience**

**AP/Billing/AR experience needed**